Billing Operations Analyst, West

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Values

and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

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*

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An overview of this role

As a

Billing Analyst

at GitLab, you'll help support global billing operations across the order-to-cash process. In this role, you'll work on billing execution from subscription validation and invoice generation through reconciliation and issue resolution, helping improve billing accuracy, completeness, and consistency across systems. You'll partner closely with teams across Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations functions to keep billing processes moving smoothly and to resolve questions with clarity and care. Working in systems such as

Salesforce

and

Zuora Billing

, you'll also help maintain strong data quality, support process changes, and contribute to a transparent, all-remote environment where workflows and controls are clearly documented and easy to follow.

What You'll Do

Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines.

Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio.

Process system workflows that sync quote and billing information between

Salesforce

and

Zuora Billing

.

Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way.

Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks.

Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed.

Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes.

Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation.

What You'll Bring

Experience Working In A

high-volume billing environment

, ideally with subscription-based billing processes.

Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work.

Comfortable learning and using complex systems, with working knowledge of

Zuora Billing

,

Salesforce CRM

, and

Google Workspace

tools such as Gmail, Docs, and Sheets.

Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment.

Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated.

Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions.

A collaborative approach to working with cross-functional partners across the quote-to-cash process.

Experience Supporting Documentation, Training, Testing, Or Continuous Process Improvement Is Helpful.

Familiarity with Slack is preferred but not required.

About The Team

The

Billing

team within

Billing and Accounts Receivable

, part of

Accounting Operations

, is a centralized, cross-functional partner to teams across GitLab's quote-to-cash cycle. We support billing execution from subscription validation and invoice generation through escalation resolution and reconciliation, working closely with partners in Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations teams. You'll join a fully remote, globally distributed team operating across

AMER, EMEA, and APJ

time zones that collaborates asynchronously by default. We document workflows, controls, and process changes in GitLab issues and shared documentation so our work stays transparent, consistent, and easy to follow. We’re focused on strengthening billing accuracy and completeness, improving data and process consistency across systems like

Salesforce

and

Zuora Billing

, and making it easier for cross-functional partners to get clear, timely answers to billing questions.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our

Benefits

and

equity

. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$58,800

—

$126,000 USD

How GitLab will support you

Benefits To Support Your Health, Finances, And Well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office

support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from

underrepresented groups

are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy

Please review our

Recruitment Privacy Policy.

Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also

GitLab’s EEO Policy

and

EEO is the Law

. If you have a disability or special need that requires

Accommodation

, please let us know during the

recruiting process

.