Associate, Service Transformation

Hi, we're Oscar. We're hiring an Associate, Service Transformation to join our Concierge Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work.

You will report into Senior Director Member & Provider Services.

Work Location

This position is based in our Tempe, AZ office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.

Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.

Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.

Mentor team members and promotes colleagues' growth.

Compliance with all applicable laws and regulations.

Other responsibilities as assigned.

Requirements

A bachelor's degree or 3+ years commensurate experience

3+ years of work experience in operations, health insurance, data analysis, engineering or consulting

2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools

2+ years of experience with end-to-end project management

2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures

2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Bonus Points

Bachelor's degree in Engineering, Business Administration, or other related field

Lean Six Sigma Green Belt certification or higher

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (ai)

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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