Associate, Provider Success

Hi, we're Oscar. We're hiring an Associate to join our Provider Success team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust.

You will report into the Manager, Provider Success.

Work Location

This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.

Pay Transparency

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development

Utilizes data to drive business decisions to impact cross-functional strategy

Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes.

Supports Oscar team members through knowledge sharing, process documentation, and tooling development

Other duties as assigned

Compliance with all applicable laws and regulations

Requirements

3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare

3+ years experience cooperatively developing project plans with internal and external stakeholders

3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling

Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences.

Healthcare experience

Bonus Points

Knowledge management, training, or content development in operational settings

2+ years experience using SQL to manipulate and analyze large data sets to solve business problems

Process Improvement or Lean Six Sigma certification

Structured, systematic, and critical thinking

Strong verbal and written communications

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (ai)

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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