Clinical Staffing Coordinator, Workforce Management

Hi, we're Oscar. We're hiring a Clinical Staffing Coordinator, Workforce Management to join our Clinical Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

This role is responsible for real-time oversight of clinician volume and system performance, with authority to rebalance resources as needed to ensure daily KPI achievement. You will lead staffing and organizational analysis to optimize coverage across multiple telemedicine service lines. Key responsibilities include aligning and creating clinician schedules, managing same-day urgent staffing requests for a 100+ clinician group (NP/PA and MD/DO), and supporting clinician onboarding activities.

You will report into the Director, Clinical Operations.

Work Location

This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; Illinois; Iowa; Kansas; Michigan; Missouri; Nebraska; New Jersey; North Carolina; Ohio; Oklahoma; Pennsylvania; South Carolina; Tennessee; Texas; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The base pay for this role is: $63,200 - $82,950 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Perform constant real-time monitoring of incoming volume, performance, pace to plan, and service level for multiple queues and work areas

Maintain understanding of business priorities and requirements and an expert understanding of Oscar's teams and systems

Make real-time decisions related to rebalancing staffing, adjusting queues and schedules to meet operational targets

Conduct retrospective analysis of staffing data to optimize and improve outcomes.

Be the primary point of contact regarding factors that impact staffing and service levels and same-day requests

Compliance with all applicable laws and regulations

Other duties as assigned

Requirements

2+ Years experience in workforce management, clinician scheduling, or production planning for a multi-disciplinary medical group

2+ Years experience using volume and production rate to determine capacity needs and same day urgent requests

2+ Years experience performing data analysis and identifying root cause

2+ Years experience with MS Excel or Google Sheets (Pivot Tables, Formulas, etc.)

1+ years experience in real-time workforce analysis

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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